They tried nearly every tracking provider. Now every shipment is tracked.

ILG made a deliberate push to modernize its technology starting around 2018, and along the way tried nearly every tracking provider on the market. The recurring problem wasn't the software so much as the handoffs around it: carriers forgetting to send driver details, reps buried in email, and information that never made it onto the load.

"With other providers we were limited to how many shipments we could track. Now every shipment is being tracked."Gerald Morsovillo, Business Analytics Manager, ILG Logistics

Outreach, driver details and tracking, automated

Chain automates the carrier outreach, pulls driver information straight from the chat into the load, and starts tracking on its own. Exception-based notifications mean the operations team only hears about shipments with a problem before pickup or delivery, so they can get ahead of it.

The whole company on one system

Today the entire company, from sales to operations to carrier sales, runs on Chain.

"If we did not have Chain right now, we would have users spending hours tracking and tracing loads. Now they're only jumping in when issues arise."Gerald Morsovillo, Business Analytics Manager, ILG Logistics