Apps
Works inside the systems you already run.
Autopilot works with the tools you connect. It reads loads from your TMS, handles conversations in your inbox, and writes updates and documents back where your team needs them.
TMS
Loads in. Everything else back out.
Loads flow in from your TMS. Times, statuses, documents, call-ins, carriers and rates flow back in your format, so nobody keys anything twice.
Carrier vetting
Vetting before anyone talks rates.
Your vetting platform (Highway, MyCarrierPortal and others) runs inside the conversation. A carrier that fails it gets declined cleanly, before a rate con could ever go out, and your do-not-use list applies on every tier.
Rates
A range to negotiate inside.
Market rates set the range when a post doesn't have one.
Tracking and ELD
Whatever the carrier already runs.
The majors and the long tail of owner-operator ELDs, plus tracking links, EDI and carrier APIs. Tracking can flow upstream to your shippers' visibility networks too.
Replies in the thread you already have.
With your mailbox connected, Autopilot answers inside the existing email thread instead of starting a new one. Rolling out by workspace.
Voice
The call, when a text won't do.
A fallback step after text and email, with the recording and transcript landing in the same load thread.
Don't see your system? Ask. Field mappings for new TMSs are built by Chain, not by your team, and there's never an integration fee.
What an integration means here
A dot on a map is easy. The timestamp in your TMS is the point.
Your billing desk doesn't care that a tool can see the truck. It cares whether the arrival time landed in the TMS on its own, and whether the POD got there before the driver left the dock.
Do I have to replace my TMS?
No. Chain sits underneath the TMS you already run and writes back into it. Most of your reps see Chain through their own TMS, their inbox, or an escalation email.
Who does the field mapping?
We do, against your actual configuration, including the quirks that never make it into a spec sheet. You don't get handed a mapping spreadsheet.
Can Chain run alongside my current tracking provider?
Yes. Several tracking sources can run on one load at once.
Does Chain make carriers download an app?
No. The driver app is one option. ELD connections, carrier APIs, EDI and a pasted tracking link are all first-class paths, and Autopilot works the load by text when there's nothing at all.