3→0
dedicated tracking staff, all moved to the customer-facing cover team"If we didn't have Chain, we would be on the phone making check calls all day. It would be a huge step backwards."
Steve Ponder Strategy Director, ATS Logistics
Read the storyCustomer stories AM Transport Services
Tracking wasn't on the list to replace. Then the reps started booking more.
A mid-market brokerage in Illinois, built on relationships, found out what its tracking was really costing.
~10more loads booked per carrier rep, every week
0new hires to absorb the extra volume
David Abell's playbook is simple: keep people focused on relationships, and let technology handle the rest, without adding headcount. Tracking wasn't on his radar to replace. Then his team started using Chain.
"We didn't know how inefficient our previous tracking provider was until we started using Chain. I never thought I'd hear myself say a tracking provider could be a game-changing piece of technology."David Abell, CEO, AM Transport Services
Reps stopped babysitting shipments
Once Chain was live, Autopilot took over the check-ins with drivers and dispatchers, and the team stopped watching loads that were running fine. Carrier reps went back to covering freight: roughly ten more loads per rep, every week.
More volume, same team
The result was more volume and more time with customers, with no new hires.
"It's automated, it's seamless. You forget you even have it."David Abell, CEO, AM Transport Services
More stories
Read next
Every
shipment tracked, across sales, operations and carrier sales"With other providers we were limited to how many shipments we could track. Now every shipment is being tracked."
Gerald Morsovillo Business Analytics Manager, ILG Logistics
Read the story
Hundreds
of shipments a day, without calling drivers one by one"Instead of hiring more bodies, we've been able to scale with technology through Chain."
Alicia Bly VP of Corporate Operations, Johanson Transportation Service
Read the story