Kevin Coomes
Chief Revenue Officer · 14 years in freight
"Freight brokerages are being asked to do more with less. Not by asking people to work harder, but by changing where their time goes."
Company
Chain started with a problem we had ourselves.
As a carrier, Annalise and Param saw that even when a load was tracking, the work didn't stop. There were still calls, emails, updates and constant coordination around every shipment. So they started building.
"We wanted to solve our own problems. That's how the idea for Chain got started."
Annalise SandhuCo-Founder & CEO
"There has to be a better way to do this."
Param SandhuCo-Founder & CTO
How we got here
Visibility first. Then everything around it.
AI isn't about replacing the people who know freight. It's about taking the repetitive work off their plate so they can spend more time on exceptions, relationships and customers.
01
Tracking without the download
The first product texted a driver a link and got a location back. No app, no friction, just an answer to "where's my truck?"
02
One place for every conversation
Visibility came with a thread: dispatcher email, driver text and every document, together on the load.
03
Autopilot
Checkpoints that work the load on their own, refined on more than 3 million production loads.
04
Booking
The same agent, pointed at carriers before pickup, with everything it already knows about them.
Leadership
Freight people first. Software second.
Brandon Caldwell
Account Executive · 13 years in freight
"We have the ability to really demonstrate the value behind the solution. It's been a big differentiator for us."
What we believe
The tedious work, handled. The human work, protected.
Build the system that runs freight
Not a dashboard that describes freight. Most loads should move on their own, and the ones that can't should reach a person fast, with the whole story attached.
Say the true number
Every customer result on this site has a name next to it, and every other number says where it comes from.
Restraint is a feature
Autopilot doesn't reroute drivers, release a pickup number early, or make money calls on a moving load. Knowing where the line is is why brokers trust it with real freight.
Customer experience is the product
A shared Slack channel, a named team that's still yours at day 90, and fixes that ship this week instead of next quarter.
Press
Where you've seen us
- FreightWavesAI booking agent aims to give freight brokers an "Iron Man suit"Jun 26, 2026
- PR NewswireRelease: the Autopilot booking agentJun 22, 2026
- FreightCaviar3 Million Loads on Autopilot: What AI in Freight Looks Like at ScaleJun 10, 2026
- PR NewswireRelease: voice partnership with CloneOpsOct 17, 2025
- PR NewswireRelease: certified McLeod integrationJun 24, 2025