Introducing Chain + McLeod: Automate Check Calls and Streamline Exception Management

McLeod’s LoadMaster and PowerBroker platforms help brokers and 3PLs manage complex freight operations every day. With the new certified integration from Chain, brokers can now bring AI-powered visibility, check call automation, and exception management directly into their existing TMS workflows. This makes it easier to reduce manual tasks, respond faster to issues, and keep everything in sync without switching systems.

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How Brokers Benefit from the Chain and McLeod Integration

Real-time shipment tracking with proactive alerts‍

Chain connects to carrier tracking sources through ELDs, APIs, and mobile apps. Brokers can view live shipment updates and receive alerts when loads are running late, arriving early, or missing key milestones.

Check call automation

Chain Autopilot automatically contacts carriers at key load milestones, gathers status updates, and syncs the responses back into McLeod. This reduces the need for manual follow-ups and helps teams stay ahead of exceptions.

Centralized communication

Emails, text messages, and in-platform chats are consolidated into one view. Carrier conversations stay tied to the load and are accessible directly in McLeod, creating a more organized and transparent workflow.

AI-driven matching and updates

Chain surfaces recommended carriers based on historical performance, availability, and past behavior. It also syncs shipment notes and updates into McLeod to support visibility, compliance, and recordkeeping.

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What Customers Are Saying

"What Chain has developed eliminates a number of our biggest operational headaches," said Brandon Bay, Executive Vice President at Logistics Group International. "We’ve stopped wasting time chasing manual carrier updates, switching between contacts, and re-entering data into the TMS. Chain’s centralized communication hub, combined with their AI Autopilot that handles outreach and exception monitoring, is saving our team an average of 2+ hours per employee, per day."

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Built Through McLeod’s Certified Integration Partner Program

Chain completed McLeod’s certification process to ensure a reliable and secure integration experience. The integration is fully supported and built to work within the workflows brokers already use every day.

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Get Started Today

The Chain and McLeod integration is now available to all LoadMaster and PowerBroker users. If you are ready to simplify your operations, reduce manual work, and respond faster to exceptions, you can get started with the integration today.